Martin smartMAC User Manual download pdf (Page 50)

50 smartMAC user manual

Troubleshooting

Problem Probable cause(s) Remedy

Fixture is completely dead.

No power to fixture. Check power and connections.

Fuse blown.

Disconnect fixture from power. Check fuses and

replace.

One or more fixtures resets

correctly but responds

erratically or not at all to the

controller.

Fault on data link.

Inspect connections and cables. Correct poor

connections. Repair or replace damaged cables.

Data link not terminated.

Insert termination plug in output connector of the

last fixture on the link.

Incorrect fixture DMX addressing.

Check addressing on fixture and controller.

Check fixture is set to correct DMX mode.

One of the fixtures is defective and is

disturbing data transmission on the link.

Unplug XLR in and out connectors and connect

them directly together to bypass one fixture at a

time until normal operation is regained. Have faulty

fixture serviced by Martin service technician.

XLR pin-out on fixtures does not match (pins

2 and 3 reversed).

Install a phase-reversing cable between the fixtures

or swap pins 2 and 3 in the fixture that behaves

erratically.

Pan and tilt freeze and



and  messages are

displayed during reset.

The reset cannot be completed because the

effects hatch is not fully closed.

Close the effects hatch and start the reset again.

Time-out error after fixture

reset.

Effect requires mechanical adjustment.

Disable effects feedback (see page 20). Contact

Martin for service.

Fixture displays

 when

powered on.

A checksum error has occurred.

Upload new software using the normal upload

procedure.

Upload new software using the boot mode upload

procedure.

Contact Martin for service if problem persists.

Mechanical effect loses

position.

Mechanical train requires cleaning,

adjustment, or lubrication.

Contact Martin for service.

No light output. Lamp faulty or burnt out Disconnect fixture and replace lamp.

Light output abnormally low. Lamp faulty or at end of service life. Disconnect fixture and replace lamp.

Lamp cuts out intermittently. Fixture is too hot.

Ensure free airflow around fixture. Clean fixture.

Check that ambient temperature does not exceed

max. permitted level.

If problem persists, contact Martin for service.

Table 7: Troubleshooting

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Martin smartMAC User Manual Page 50

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